Terms of Service

1. Acceptance of these Terms

By accessing or using OrderToAI (the “Service”), creating an account, or clicking to accept these Terms during sign-up, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy, which are incorporated by reference. If you do not agree, do not use the Service.

You represent that you are at least 18 years old, that you are using the Service for business purposes, and that you have the authority to bind the business on whose behalf you act. If you accept on behalf of an organization, “you” means that organization.

2. Who we are

The Service is operated by OrderToAI LLC, a Texas limited liability company with its principal office at 602 Cool Canyon Trl, Princeton, TX 75407, USA. Legal notices may be served on our registered agent: Northwest Registered Agent, LLC, 5900 Balcones Drive STE 100, Austin, TX 78731, USA. You can reach us at info@ordertoai.com.

3. The Service

OrderToAI is a software platform that helps a business re-engage its own existing customers — for example, win-back calls, appointment and service reminders, restock alerts, loyalty outreach, and similar communications — by voice and, where enabled, text message. The Service is intended solely for contacting people with whom you have an Established Business Relationship (EBR).

OrderToAI never handles payments. The Service does not collect, process, or store cardholder payment details from your customers; any transaction is completed by you or by a link sent to the customer.

OrderToAI is a technology provider, not a law firm, telemarketer, or compliance certifier. Any compliance features we offer are tools to assist you; they are not legal advice and do not guarantee compliance. You are responsible for determining what laws apply to you and for complying with them.

4. Accounts and security

You must provide accurate, current information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at info@ordertoai.com of any unauthorized use. We may refuse, suspend, or terminate accounts at our discretion, including for violations of these Terms.

5. Your data and your responsibilities

“Customer Data” means the contact information, lists, transaction history, notes, scripts, and other content you upload, enter, or generate using the Service, including information about your customers. As between you and OrderToAI, you own your Customer Data. You grant OrderToAI a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and improve the Service and as described in the Privacy Policy.

You represent, warrant, and covenant, on an ongoing basis, that:

• every person you contact through the Service is your existing customer with a current Established Business Relationship (e.g., they transacted with you within the applicable look-back window), and is not a cold, purchased, rented, scraped, or otherwise third-party-sourced contact;
• you obtained all Customer Data lawfully and have all rights, permissions, and legal bases necessary to upload it and to contact those individuals by the channels you select;
• you have provided your customers with any notices and obtained any consents required by law for the calls, texts, and recordings you initiate;
• your use of the Service, your contact lists, your campaign content, and your scripts comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), CAN-SPAM, federal and state Do-Not-Call rules, calling-time restrictions, and applicable privacy laws; and
• you will promptly honor opt-out and do-not-contact requests and will not attempt to circumvent the Service’s compliance controls.

You are the party initiating the communications and the controller of your Customer Data. You are solely and fully responsible for your campaigns, your contacts, your content, and your compliance. OrderToAI acts on your instructions as a service provider and does not independently verify that your contacts are eligible to be contacted.

6. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy. Among other things, you may not use the Service to send spam or unsolicited messages, to contact people who are not your existing customers, to contact numbers on any do-not-call list or who have opted out, to harass or deceive, or to transmit unlawful, fraudulent, or harmful content. Violations may result in immediate suspension or termination and may be reported to authorities.

7. Compliance tools — no guarantee

The Service may provide features such as eligibility checks, do-not-call screening, calling-hour and frequency controls, consent capture, and script review. These features are provided on an “as-is” basis to assist you. They do not constitute legal advice, do not guarantee compliance with any law, and do not shift legal responsibility to OrderToAI. You remain solely responsible for your compliance obligations.

8. Fees

Paid plans are billed as a recurring subscription plus usage-based charges (e.g., per-minute talk time) as described at sign-up or on our pricing page. Fees are charged in advance or as incurred, are non-refundable except as required by law, and exclude taxes, which are your responsibility. Subscriptions renew automatically until cancelled. We may change pricing on prospective notice.

9. Intellectual property

The Service, including all software, models, designs, and content we provide (excluding your Customer Data), is owned by OrderToAI or its licensors and is protected by law. We grant you a limited, revocable, non-transferable license to use the Service per these Terms. You may not copy, modify, reverse engineer, scrape, resell, or create derivative works of the Service. If you send us feedback, you grant us a perpetual, royalty-free license to use it.

10. Third-party services

The Service relies on third-party providers (for example, cloud hosting, AI/ML, telephony and messaging, mapping, and email). Your use may be subject to their terms, and we are not responsible for third-party services or their availability.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. OrderToAI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT AI-GENERATED OUTPUT WILL BE ACCURATE OR APPROPRIATE, OR THAT THE SERVICE WILL PRODUCE ANY PARTICULAR RESULT, INCLUDING REVENUE OR COMPLIANCE OUTCOMES.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OrderToAI AND ITS OWNERS, OFFICERS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY. OrderToAI’s TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Indemnification

You will defend, indemnify, and hold harmless OrderToAI LLC and its owners, officers, employees, and agents from and against any and all claims, demands, investigations, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your Customer Data and how it was collected; (b) your campaigns, contacts, content, scripts, and communications sent through the Service; (c) your violation of these Terms, the Acceptable Use Policy, or any law (including the TCPA, TSR, CAN-SPAM, do-not-call, recording-consent, and privacy laws); (d) any claim that someone you contacted was not an eligible existing customer or did not consent; and (e) your infringement or misappropriation of any third party’s rights. We may assume the exclusive defense of any matter subject to indemnity, at your expense, and you will cooperate with us.

14. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access immediately, with or without notice, if we believe you have violated these Terms or the Acceptable Use Policy, created legal or security risk, or engaged in spam or other abuse. Sections that by their nature should survive termination (including Sections 5, 9, and 11–16) will survive.

15. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. Subject to the next paragraph, you agree to the exclusive jurisdiction and venue of the state and federal courts located in Collin County, Texas, and you waive any objection to that forum.

Before filing any claim, the parties will try in good faith to resolve it informally by contacting info@ordertoai.com. To the extent permitted by law, each party waives any right to a jury trial and to participate in a class or representative action; disputes will be resolved on an individual basis.

16. Communications and consent to contact you

When you sign up, request a demo, or provide a phone number or email address to OrderToAI, you agree that OrderToAI may contact you at that number and email — including by call and text message and using automated or AI-generated voice and messaging technology — to deliver the live demo, to set up and service your account, and to send follow-ups and marketing about OrderToAI. This consent is not a condition of purchasing anything. Message and data rates may apply, and message frequency varies. You can opt out of marketing texts at any time by replying STOP (and HELP for help), ask us to stop marketing calls, or email info@ordertoai.com; we will still send transactional or account messages where permitted. This is separate from, and does not affect, your own obligations to obtain consent from and honor opt-outs by your customers.

17. Changes; miscellaneous

We may update these Terms from time to time; material changes will be posted here with a new “Last updated” date and, where appropriate, in-product notice or a request to re-accept. Continued use after changes take effect means you accept them. These Terms, together with the Privacy Policy and Acceptable Use Policy, are the entire agreement between you and OrderToAI regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

18. Contact

Questions about these Terms? Contact OrderToAI LLC at info@ordertoai.com or 602 Cool Canyon Trl, Princeton, TX 75407, USA.