What happens when my free trial ends?

Your plan simply continues and your first monthly charge is taken, so your AI keeps answering without interruption. If you cancel during the five days you owe nothing, and cancelling is one click on this page.

How do I change plans?

From this page. Upgrading from Win-Back to Front Desk unlocks the inbound surfaces immediately. Downgrading keeps all of your data and simply locks the Front Desk features, so nothing is lost if you switch back later.

Am I charged for calls nobody answers?

You are billed on talk time, so ringing is not charged. An outbound call that is never answered costs essentially nothing, which is why a campaign budget goes further than the call count suggests.

Is there a contract or a cancellation fee?

No contract and no cancellation fee. Billing is monthly and you can cancel at any time, keeping service until the end of the period you have already paid for.

Billing

All plans

Billing has three parts and no surprises hidden between them. You pay a flat monthly plan, either Win-Back at $49.99 or Front Desk at $99.99, plus $0.49 for each minute of live talk time, plus a per location fee if you run more than one store. Inbound talk time is metered and billed in arrears, while outbound campaign calling draws against prepaid call credit so a campaign can never spend money you have not put aside for it. There are no per call fees and no after hours premium, so a 2am call costs the same per minute as a midday one. Your first five days are a free trial with full access, and cancelling during it is one click and costs nothing. This page shows your current plan, your usage, your invoices, and your payment method.

The Billing page showing the current plan, usage, and payment method — Plan, usage, and invoices in one place

What you are charged for

What you are charged for
Charge	How it works
Monthly plan	Win-Back $49.99 or Front Desk $99.99 per month, billed on your renewal date.
Talk time	$0.49 per minute of live conversation, inbound or outbound. Ringing time is not billed.
Per location	Each additional location is billed monthly on top of your plan, and includes its own number and agent.
Outbound call credit	Prepaid. Campaigns draw against it and stop at your budget cap, so outbound spend is always capped in advance.
Free trial	Five days with full access. Nothing is charged during it, and cancelling in the trial costs nothing.

Questions

What happens when my free trial ends?: Your plan simply continues and your first monthly charge is taken, so your AI keeps answering without interruption. If you cancel during the five days you owe nothing, and cancelling is one click on this page.
How do I change plans?: From this page. Upgrading from Win-Back to Front Desk unlocks the inbound surfaces immediately. Downgrading keeps all of your data and simply locks the Front Desk features, so nothing is lost if you switch back later.
Am I charged for calls nobody answers?: You are billed on talk time, so ringing is not charged. An outbound call that is never answered costs essentially nothing, which is why a campaign budget goes further than the call count suggests.
Is there a contract or a cancellation fee?: No contract and no cancellation fee. Billing is monthly and you can cancel at any time, keeping service until the end of the period you have already paid for.

Next steps

Settings

Account level settings: the number the AI transfers callers to, your business details, staff members and their roles, and account security.

How pricing works

The full pricing model with worked examples: the monthly plan, per minute talk time, prepaid outbound credit, per location fees, and the free trial.

Locations

How multiple stores work: a number, agent, knowledge, hours, and menu per location, with one dashboard and a switcher that filters everything.

Hear it on your own business

Reading about it only goes so far. The demo calls you and answers as your business, using your real Google profile, before you create an account.

Start free trial