Guides

How the product works underneath: how the AI answers, how calls are billed, how compliance is enforced, and how multiple locations fit together.

• Win-Back vs Front DeskThe difference between the two OrderToAI plans: outbound win-back calling, the inbound AI receptionist, and which one fits your business.
• How the AI answers a callFront DeskWhat actually happens when your AI picks up: where its answers come from, what it is allowed to do, when it transfers to a person, and what it will never do.
• Forwarding your existing numberHow call forwarding works, the difference between forwarding everything and only forwarding missed calls, and how to turn it off again.
• Compliance basics for AI callingA plain explanation of the rules behind AI calling in the United States: what an established business relationship is, what is not allowed, and what the platform enforces for you.
• How pricing worksThe full pricing model with worked examples: the monthly plan, per minute talk time, prepaid outbound credit, per location fees, and the free trial.
• Running multiple locationsFront DeskHow to run several stores on one OrderToAI account: per location numbers, agents, knowledge and menus, staff scoping, and what stays shared.