What is an established business relationship?

It is the relationship created when someone chooses to do business with you, which is the basis United States telemarketing rules provide for contacting your own past customers. OrderToAI is built for that case specifically, which is why it will not call cold or purchased lists.

How are calling hours decided?

By the customer's own local time zone, derived from their number, not by your business hours. A customer in another time zone is held until their own permitted window opens, so you cannot accidentally call someone early because of where you are.

If someone opts out by text, will they still get calls?

No. Opt-outs are internal to your account and apply across channels, so a text opt-out stops calls as well. That cross channel suppression is enforced by the platform rather than being something you have to remember.

Does the AI tell people it is an AI?

Yes. Every outbound call opens by disclosing that it is an AI assistant, and on any call it says so plainly when asked. Callers can also ask for a person at any point and are transferred.

Compliance

All plans

Compliance is where the rules that govern outbound calling are visible and enforced. Three things run automatically rather than being left to you. Your internal Do-Not-Call list suppresses anyone who has opted out, and it applies across calls and texts together rather than per channel. Calling hours are enforced in each customer's own local time zone, not yours, so a customer two time zones away is never called at a bad hour because of where your business sits. And the contactable window limits outreach to customers whose relationship with you is recent enough to qualify. This page lets you see and manage suppressions, and it keeps the evidence trail showing why each call was permitted, which is what you would need if a complaint were ever raised.

The Compliance page showing Do-Not-Call and calling hours controls — Suppressions and calling rules, enforced automatically

What is enforced for you

Opt-outs are honoured immediately and across both calls and texts, from whichever channel the request came in.
Calling hours follow the customer's own local time zone rather than your business time zone.
Customers outside the contactable window are skipped rather than called.
Every outbound call is checked again at the moment of dialling, not just when the campaign was built.
The AI discloses that it is an AI at the start of every outbound call.
A caller can ask for a human at any time and is transferred rather than argued with.

Questions

What is an established business relationship?: It is the relationship created when someone chooses to do business with you, which is the basis United States telemarketing rules provide for contacting your own past customers. OrderToAI is built for that case specifically, which is why it will not call cold or purchased lists.
How are calling hours decided?: By the customer's own local time zone, derived from their number, not by your business hours. A customer in another time zone is held until their own permitted window opens, so you cannot accidentally call someone early because of where you are.
If someone opts out by text, will they still get calls?: No. Opt-outs are internal to your account and apply across channels, so a text opt-out stops calls as well. That cross channel suppression is enforced by the platform rather than being something you have to remember.
Does the AI tell people it is an AI?: Yes. Every outbound call opens by disclosing that it is an AI assistant, and on any call it says so plainly when asked. Callers can also ask for a person at any point and are transferred.

Next steps

Customers

How to import your existing customers from a spreadsheet, what the AI column mapper does, why some rows are not callable, and how segments work.

Compliance basics for AI calling

A plain explanation of the rules behind AI calling in the United States: what an established business relationship is, what is not allowed, and what the platform enforces for you.

Campaigns

How to build and run an outbound win-back campaign: choosing who to call, what the AI says, your budget cap, and how to monitor and stop a running campaign.

Hear it on your own business

Reading about it only goes so far. The demo calls you and answers as your business, using your real Google profile, before you create an account.

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