Can the AI double book a table?

No. Availability is checked against your real floor plan and the table is held as part of taking the reservation, so two parties cannot be promised the same table for the same slot. This has been specifically stress tested with concurrent bookings.

What if a guest asks to sit somewhere specific?

If you have modelled that area as a section, the AI matches the request to it. If it is not a section it does not exist as far as the AI is concerned, which is deliberate: it should never promise a guest a spot you cannot actually give them.

Does the AI confirm reservations automatically?

It can call or text guests the day before to confirm, and handle a reschedule or cancellation in the same conversation. Anything released returns to availability immediately so you can refill it while there is still time.

Do reservations work across multiple restaurant locations?

Yes. Each location has its own tables, floor plan, and menu, and the number the guest dialled decides which restaurant they are booking. Bookings are recorded against that location.

Reservations

Restaurants

Reservations is the restaurant version of the bookings diary, and it is aware of your actual tables. When the AI takes a reservation it checks real availability for the party size and time, assigns a table from your floor plan, and holds it, which is what stops two parties being promised the same table. You see the service laid out, can move or cancel bookings, and can see which call each reservation came from along with any note the AI captured, such as a birthday or a high chair. The day before, the AI can call or text guests to confirm, and reschedule or release the table if they cannot come, which is where most of the no-show reduction comes from. Guests who ask for a particular area are matched against your sections rather than being promised something you cannot honour.

The Reservations page showing a service with bookings and party sizes — Reservations are held against real tables from your floor plan

Notes and confirmations

The AI captures only specific, useful notes from the conversation, such as an allergy or an occasion, rather than transcribing chatter into your book. Each reservation links back to its call, so you can read exactly what was agreed.

Confirmation calls and texts run the day before and are isolated per reservation, so a guest confirming one booking never affects another. Anything released comes back into availability immediately.

Questions

Can the AI double book a table?: No. Availability is checked against your real floor plan and the table is held as part of taking the reservation, so two parties cannot be promised the same table for the same slot. This has been specifically stress tested with concurrent bookings.
What if a guest asks to sit somewhere specific?: If you have modelled that area as a section, the AI matches the request to it. If it is not a section it does not exist as far as the AI is concerned, which is deliberate: it should never promise a guest a spot you cannot actually give them.
Does the AI confirm reservations automatically?: It can call or text guests the day before to confirm, and handle a reschedule or cancellation in the same conversation. Anything released returns to availability immediately so you can refill it while there is still time.
Do reservations work across multiple restaurant locations?: Yes. Each location has its own tables, floor plan, and menu, and the number the guest dialled decides which restaurant they are booking. Bookings are recorded against that location.

Next steps

Tables and floor plan

Building your floor plan so the AI can seat parties correctly: what tables, floors, and sections each mean, and which one guests actually ask for.

How your menu drives what the AI can quote and sell, marking items unavailable during service, and why menu accuracy is the price accuracy of your phone line.

Kitchen

The live board for orders the AI takes by phone, how order status moves, and how kitchen staff can be given access to only this screen.

Hear it on your own business

Reading about it only goes so far. The demo calls you and answers as your business, using your real Google profile, before you create an account.

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