My AI is not answering calls at all. What is wrong?

Almost always one of two things: no phone number is attached to your account, or your business line has not been forwarded to your OrderToAI number so calls are still ringing your own handset. Call your OrderToAI number directly to tell them apart. The activation banner on your Overview page also names whichever step is outstanding.

Why can it call but not text?

United States carriers require business numbers to be registered before they can send texts. Registration is submitted automatically when you buy your number, but approval time sits with the carriers rather than with us. Calls work normally in the meantime.

The AI gave a customer the wrong information. How do I stop that?

Open the transcript on the Calls page to see exactly what was asked and answered, then correct that fact on the Knowledge page. The AI answers from your knowledge, so fixing it there fixes it permanently, from the next call onward.

Why is a booking the AI made missing from my calendar?

Check the calendar connection for that location. The same connection both writes the AI's bookings into your calendar and blocks times you have taken yourself, so if it has dropped you will typically see both missing bookings and availability being offered that should not be.

Troubleshooting

All plans

Nearly every report of "my AI is not working" turns out to be one of two things, so check these first. Either no phone number is attached to your account, or your existing business line was never forwarded to your OrderToAI number, which means calls are still ringing your own handset exactly as before. A fast way to tell them apart is to call your OrderToAI number directly: if that works, the missing piece is forwarding. The other common reports each have a specific cause. Texts not sending is almost always carrier registration still pending, which is outside our control. Wrong or vague answers are a knowledge gap rather than a setting. Bookings not appearing means the calendar connection needs attention. Each is covered below with what to check in order.

Symptom and what to check

Symptom and what to check
Symptom	What to check, in order
The AI never answers my business line	Is a number attached on the Phone Numbers page? Then, is your business line actually forwarded to it? Call your OrderToAI number directly to separate the two: if that answers, forwarding is the missing piece.
The AI answers but texts never send	Carrier registration for your number is probably still pending. It is filed automatically when you buy the number, but approval sits with United States carriers. Voice is unaffected while you wait.
Answers are wrong or vague	A knowledge gap, not a setting. Read the call transcript, find the exact question, and add that answer on the Knowledge page in your own words. It applies from the next call.
Bookings are not reaching my calendar	Check the calendar connection. Two way sync is what both writes bookings out and blocks times you have taken, so a broken connection shows up as missing bookings and as availability that looks wrong.
Callers cannot reach a person	Check the transfer number in Settings. It defaults to your account phone and is easy to leave stale. Test it by calling your own AI and asking for a person.
A campaign is calling fewer people than expected	That is usually correct behaviour. Customers outside their local calling hours are held, and anyone on Do-Not-Call or outside the contactable window is skipped. The campaign shows the callable count.
A page looks empty	Check the location switcher in the top bar. Viewing one location hides everything belonging to the others.
An imported column went to the wrong field	Re-check the mapping in the upload preview. Each field can only be filled by one column, and dates are read month first. Only the first sheet of an Excel workbook is read.

Questions

My AI is not answering calls at all. What is wrong?: Almost always one of two things: no phone number is attached to your account, or your business line has not been forwarded to your OrderToAI number so calls are still ringing your own handset. Call your OrderToAI number directly to tell them apart. The activation banner on your Overview page also names whichever step is outstanding.
Why can it call but not text?: United States carriers require business numbers to be registered before they can send texts. Registration is submitted automatically when you buy your number, but approval time sits with the carriers rather than with us. Calls work normally in the meantime.
The AI gave a customer the wrong information. How do I stop that?: Open the transcript on the Calls page to see exactly what was asked and answered, then correct that fact on the Knowledge page. The AI answers from your knowledge, so fixing it there fixes it permanently, from the next call onward.
Why is a booking the AI made missing from my calendar?: Check the calendar connection for that location. The same connection both writes the AI's bookings into your calendar and blocks times you have taken yourself, so if it has dropped you will typically see both missing bookings and availability being offered that should not be.

Next steps

Going live: the activation checklist

The steps between creating an account and your AI answering real calls: get a number, set your transfer contact, review knowledge, and forward your line.

Phone numbers

Choosing a local number, transferring the number you already advertise, attaching numbers to locations, and how forwarding fits with the number you keep.

Knowledge

What your AI knows, where that knowledge comes from, and how to add hours, services, prices, and answers so it stops saying it does not know.

Hear it on your own business

Reading about it only goes so far. The demo calls you and answers as your business, using your real Google profile, before you create an account.

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